FAQ

OTG Graphics:

Amazon Graphics
App Designs (wireframe must be submitted with design brief, limited to 1 request during the trial)
Background Removal
Billboards
Blog Images
Book Covers
Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
Brand Mascot or Brand Character Designs (not included during the trial)
Brochures
Business Cards
Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
Corporate Folders
Custom Illustrations (limited to one simple illustration during the trial)
Display Ads
Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
Ecommerce Graphics
EDM (Email Direct Mail)
Email Signatures
Event Invitations
Flyers & Posters
GIFs
Icons
Infographics
Landing Pages (limited to 1 request during the trial)
Logos (not included during the trial)
Magazine & Newspaper Ads
Newsletters
NFT Designs
Packaging & Labels
Podcast Covers
Point Of Sale Materials
Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
Print Ads
Product Mockups
Promotional Materials
Restaurant Menus
Signage
Social Media Posts & Ads
Stationery Sets
T-shirt Design
UI Designs (wireframe must be submitted with design brief)
Tradeshow Banners
Vehicle Wraps
Video Thumbnails
Web Ads
Website Design (wireframe must be submitted with design brief, limited to 1 home page request during the trial)
And just about anything that can be designed in PS, AI, or INDD.

OTG Video Designs:

Animated Typography
Animated Video Ads
Audiograms
Cinemagraphs
Demo Videos
Digital Display Loops
FAQ Videos
GIFs
Logo Animations
Motion Posters
Social Media Videos
Template Customization
Testimonial Videos
Text Overlays
UI/UX Animations
Video Editing

We don’t fulfill the following types of requests:

3D/CAD
Advanced Animations
Ad Development
Coding & Development
Copywriting
Explainer Videos
HTML5 Ads
Marketing Strategy
Photography
Storyboards
Video Shoots
Transcribing Videos
Whiteboard Videos

There are no hidden fees at all. You will only pay the flat fee on a monthly basis. All taxes and other fees are included in the flat fee.

At the moment we exclusively accept credit cards as a method of payment. This means we do not accept cash, cheques, money transfers, or Paypal as methods of payment. Feel free to contact us on our live chat at www.kimp.io if you have any questions about payments.

No. We offer a monthly membership so that at any time you wish to cancel, you can do so hassle-free.

At Kimp we aim to keep things simple. That’s why we have one graphic design subscription – Kimp Graphics – and one video design subscription – Kimp Video. And one subscription which combines both – Kimp Graphics+Video.

Whichever subscription you choose, start with a free trial and invite as many team members as you’d like to help you make design requests. You won’t pay any extra premiums for custom illustrations, landing pages, or GIFs with a Kimp Graphics subscription. And no extra fees for custom design and animation with a Kimp Video subscription.

You get it all with your flat monthly fee.

Absolutely. We offer a 10% discount when you add 2 more subscriptions to your account. Just keep in mind that this offer cannot be combined with any other promotional offers.

When you’re ready to add your additional subscriptions and get your discounts applied, please click here to connect with a Kimp Team Member on the live chat.

Not hard at all. We keep things simple at Kimp. No documentation or extensive process. You can cancel at any point in time. Just log in to your Kimp account, and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via the live chat at www.kimp.io. You can also request assistance from your dedicated Project Manager. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

Just need a temporary break? But still want access to your Trello board, to remain assigned to the same dedicated design team, and to lock in the existing subscription price regardless of service updates? Consider pausing your subscription.

We do understand that your workflow will change from time to time, and this is why we make it possible for you to cancel at any time. As Kimp is a monthly subscription service, and we provide the opportunity to cancel your subscription at any point, we do not offer refunds due to inactivity.

Yes, you can! We get it. Workflows change and you don’t always need to have an active subscription. But at the same time, you might still need access to your Trello board. And if you’ve gotten into a really good groove with your design team, you may want to make sure that they’re still going to be matched with them when you resume your subscription.

To address all of this we’ve introduced the “Pause Your Subscription” feature for a flat monthly fee of $18.99. This allows you to pause your account as of the end of the current subscription period so that there is no auto-renewal.

And it allows you to enjoy these benefits:

Securing your current subscription fee, regardless of any changes to Kimp pricing. Having ongoing access to your Trello board, and all of your design files. Working with the same Dedicated Design Team when you resume. Making the most of your subscription by resuming when you have more design requests.

To submit a request to pause your subscrption, simply log into your account and submit a request. To request to resume your subscription, log into your account and submit a request.

To create a card select “Add Card” in the “Drafts” or “Requests” lists.

Once you do this you’ll see the “Guided Request Form”. The AI-powered guided request form will take you through a series of fields and prompts to help you set up your design request with all the necessary details.

If you’ve seen all you need to about how Kimp works, you don’t need to wait the full 7 days of the free trial to upgrade. Just contact us via our live chat at www.kimp.io or by hitting the “support” button in KIMP360 to have your full subscription launched. 

If during the trial you realize that Kimp isn’t the right fit for you, you may cancel at any time and you will not be charged anything. Please note, it is your responsibility to cancel your trial if you do not intend to use the service. Otherwise, at the end of your 7 day trial your full subscription will begin and you will be charged your first monthly subscription fee (or your first quarterly, bi-annual or annual subscription fee if you have a longer-term subscription). For more details on Kimp’s Terms Of Service please refer to: https://www.overthegraphics.com/terms-of-services/

Review our KIMP360 guide to find out how to use your board: https://youtu.be/PmpG5qzka80

Need some more help? Send our customer experience team a message via live chat at www.kimp.io.

We scour the internet for the best options for fonts, photos, icons, videos, animations, and elements. We use a lot of reputable free resources.

And every Kimp Graphics and Kimp Video Subscription ALSO includes 50 stock photos used in your designs from a combination of premium stock photo sites (including 20 from a combination of Adobe Stock and Shutterstock) – that’s an $80 value, every month of your subscription!

This means if you get a Kimp Graphics + Video subscription, your designs will include up to 100 premium stock images (including 40 from a combination of Adobe Stock and Shutterstock)  – a $160 value, every month of your subscription.

Whatever the source, we ensure that each element grants the appropriate license for you to use it, as part of your design, as the end-user. If, however, you plan to use your design for resale, please do let us know and we can make sure your design only includes elements that are appropriate for that.

During your trial, you will receive designs with a watermark on it and you will not receive source files and/or print-ready files. After you start a full subscription, you will receive source files and/or print-ready files for all trial work and projects going forward.

For video requests please provide any video files you require edited or enhanced  in MOV or MP4 format. The combined total of your video files’ sizes must not be more than 5GB.

Beyond the trial, if your graphic design requests are completed in Photoshop then by default we will provide you with PSD and JPG files. If they’re completed in Illustrator we will provide you with AI and JPG files. If they’re completed in Figma we will provide you with Figma Files. If they’re completed in Adobe XD we will provide you with Adobe XD files. And if they’re completed in InDesign, we’ll provide you with INDD and PDF files.

Beyond the trial by default, your video requests will be delivered to you in MP4 or JPEG (for thumbnails) format, depending on the type of request that you make.

If you need your design files in any particular formats (including MOV or GIF), just let your Project Manager know when you make a request and they’ll provide them in those formats.

Step 1: Set up your brand(s) in the left hand menu so that your team is aware of your brand guidelines and preferences and can design accordingly. If you are currently using a particular commercial font or fonts for your branding and prefer that we use the same, please upload the font file(s) as well.

Step 2: Make all of your trial requests ASAP! For a Kimp Graphics trial that means 3 Graphics requests, for a Kimp Video trial that means 1 Video request, and for a Kimp Graphics + Video trial that means 3 graphics + 1 video request. This way we can review them and get back to you if we need clarification. Otherwise we can get to designing for you! If you’re uploading a video file as part of your request, please make sure it’s in MP4 format, in the highest resolution you have available.

Step 3: If any of your requests are for designs that you are planning to sell (e.g. a template), let us know when making your request so that we can ensure all assets included are appropriate for that use case.

Step 4: Need print designs? We’ve got you covered. Just let us know if you or your printer have any preferred dimensions for the crop marks or bleed. Otherwise we will apply standard dimensions.

1) Be sure to carefully review each and every output you receive from your Kimp Team to make sure that all the Is are dotted and the Ts are crossed, just as you need them, before you go live with a campaign.

This is especially important for print projects. The last thing you want is to send over a design for printing without reviewing it, when you could’ve just gotten all of the revisions and updates you needed from your Kimp Team. That’s why we highly recommend doing a test print to ensure that all the elements of your design, including components like QR codes, are displayed with the clarity you require for their intended use. If you find that anything could be improved, just let your team know and we will get those edits sorted for you ASAP!

2)We recommend adding a brand for every brand, campaign, or platform that you create designs for. This way you can provide your Kimp Team with an overview of everything we need to know to deliver designs that are consistent with the designs you’re looking for (logos, fonts, colour palettes, examples of past designs, references for styles you like, stock images you like, etc.) You can include these details via text and as attachments or links.

3) As much as possible, use Loom when submitting a design request. And use KIMP360’s custom feedback tool when requesting revisions. To access loom head to: https://useloom.com Within minutes you’ll be able to generate a video with a shareable link that you can post instead of having to write lengthy notes to describe what you could show us in seconds. 

During your trial you can make 3 requests.

1 request = 1 design
(i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).

The following requests are not fulfilled during trials: 

– Resizing of trial designs
– Logo designs
– Brand Mascot or Brand Character designs

During your trial, you will only receive designs with a watermark on them.

If you decide to subscribe to the service you will receive your trial designs without a watermark, as well as the source files and/or print-ready files.

After you subscribe, you’ll receive source files and/or print-ready files for all your requests!

Make your 3 requests all at once so that we can ask for clarification and then work through them, and any revisions you’ll require, as quickly as possible. This way you’ll get a good sense of what working with your Kimp Team is like. And you’ll be able to make a confident decision within your 7 day trial about whether you’d like a full subscription.

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The following requests are limited during trials:

Illustration requests are limited during trials:
During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

UI design requests are limited during trials:
During your trial, you may request one landing page OR home page design request AND one app design request (please see below for more details on app requests during trials).

Multi-Page/Screen design requests are limited during trials:
During your trial, if you wish to request a multi-page design such as an ebook or a multi-screen design such as an app, we will complete 2-3 pages/screens, depending on the amount of content, as one design request.

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Why we don’t fulfill certain design requests during trials:

We do not fulfill logo, brand mascot, or brand character requests during trials for the following reasons:
– They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with
– They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
– We’ve also found that many clients who request landing pages, logos, mascots and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

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Why we limit certain design requests during trials:

We limit illustration, UI design requests and multi-page/screen requests during trials for the following reasons:
– Our goal with the trial is to give clients the opportunity to test out our services as thoroughly as possible. And we believe that requesting a few different design types allows for this most effectively.
– As illustrations and UI design requests can be complex and difficult to finalize within the trial period, we limit clients to requesting 1 simple illustration, 1 landing or home page and 1 app design per KIMP Graphics or KIMP Graphics + Video trial. This way you can receive at least a work in progress for these types of designs, along with other completed designs during the trial.